A "must have" for every trainer, supervisor, manager of others. Anyone who is responsible for the performance of others should read this book.
145 Pages, full color
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According to the United States Office of Personnel Management:
"Most supervisors haven’t been trained in how to handle a performance-centered counseling and usually fail to hit the significant issues."
Talking about performance is a difficult proposition for many -
This book makes it easy and effective
Managing poor performance is one of the toughest leadership challenges. S.C.O.R.E. Performance Counseling provides a practical, step-by-step approach to turn around problem behaviors while maintaining positive working relationships.
In this book, you'll discover:
The S.C.O.R.E. Performance Counseling Method - A proven 9-step process for addressing performance gaps in a supportive way
How to focus on behaviors, not personalities - Strategies to provide clear, objective feedback
The power of perspective - Techniques to understand the employee's viewpoint while upholding expectations
Active listening skills that turn resistance into engagement - Reduce defensiveness and gain willing cooperation
Common thinking biases and communication pitfalls to avoid - Steer clear of the traps that derail performance counseling
How to write an action plan that sticks - Collaboratively set goals with employee input and buy-in
Documentation tips for consistent, fair handling of issues - Protect both sides with a transparent record
Backed by four decades of experience in leadership training and human behavior, Dr. Fuzie provides a framework to hold people accountable with dignity. Whether you're addressing minor gaps or major misconduct, Performance Counseling gives you the tools to resolve problems while rescuing relationships.
Take control of performance issues with proven techniques to change behavior for good. Get S.C.O.R.E. Performance Counseling today!