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#1 in Business Conflict Resolution & Mediation (Books)
#1 in Human Resources & Personnel Management
#2 in Business Leadership Training
5 out of 5 stars Great resource for people managing people!!
The S.C.O.R.E Performance Counseling provides a 9-step process for managers to address employee performance. It focuses on clear feedback, perspective-taking, active listening, and collaborative goal-setting while preserving positive working relationships and documenting issues fairly. This research-supported framework provides concrete techniques and tools empowering leaders to hold employees accountable with dignity, making it a valuable resource for constructive and respectful performance management. - Juan Alejandro Faraj - Reviewed in the United States on November 29, 2023
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