The training will show participants:

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• The differences in relationship, leader role, follower role, and the primary driver of development.

• How Motivation, Satisfaction, and Performance (MSP) are impacted.

• The specific differences between mentoring, coaching, and performance counseling.

• How to make a coaching plan.

• The different types of counseling.

• How to overcome Communication Apprehension when discussing performance with employees.

• How to separate the behavior from the person while being supportive of the person, yet changing the behavior.

• A step-by-step method for addressing performance.

• How to include their perceptions and interpretations.

• How to show the gap in performance and expectations in a non-confrontational way.

• How to use Participative Decision Making and involving the employee in changing the behavior.

• How to create a written plan to ensure proper follow-up and documentation for both employee and supervisor to assess performance improvement.