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How S.C.O.R.E. Performance Counseling Works:

The training will show participants:
  • The differences in relationship, leader role, follower role, and the primary driver of development.
  • How Motivation, Satisfaction, and Performance (MSP) are impacted.
  • The specific differences between mentoring, coaching, and performance counseling.
  • How to make a coaching plan.
  • The different types of counseling.
  • How to overcome Communication Apprehension when discussing performance with employees.
  • How to separate the behavior from the person while being supportive of the person, yet changing the behavior.
  • A step-by-step method for addressing performance.
  • How to include their perceptions and interpretations.
  • How to show the gap in performance and expectations in a non-confrontational way.
  • How to use Participative Decision Making and involving the employee in changing the behavior.
  • How to create a written plan to ensure proper follow-up and documentation for both employee and supervisor to assess performance improvement.
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