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S.C.O.R.E. STEP 4 - Explaining the Effects
In S.C.O.R.E. Performance Counseling one of the critical steps is explaining the effect of the counselee’s actions. Explaining the...
Why Attach the Rule to Behavior in Performance Counseling
Step #5 in SCORE Performance Counseling In step five, "Clarify Acceptable Behavior/Rules," one of the nine steps of S.C.O.R.E....
DEALING WITH CHRONICALLY NEGATIVE EMPLOYEES
Saturday Night Live used to run a skit called “Debbie Downer.” It was a woman, “Debbie” who always found the negative side of everything,...
Why Performance Counseling Must Be Done Right!
Resolving performance issues is a high-stakes leadership challenge. One of the ways to resolve performance issues is through performance...
6 Common Failures to Avoid in Performance Counseling
Do you worry about conducting performance counseling with your employees? Are you afraid they are going to not like you anymore? Do you...
Future Leaders Need To Learn About People, Not Just Technology
Recently, I was asked to build an on-line leadership course using the curriculum that I teach in a face-to-face 40-hour seminar. This...
Why "Active Listening" Helps the Counselor in Performance Counseling
Performance–centered counseling is a specific type of counseling to change the behavior of employees. It is used to improve...
Why Separating The Behavior From the Person in Performance Counseling is Critical
If you’ve ever worked with little kids, you’ll understand how the word “why” can become very frustrating. No matter what great...
The Six Usual Failures in Performance Counseling and How to Overcome Them
In 2013, I was conducting research into performance and found a report from the U.S. Officer of Personnel Management (OPM) that was very...
Performance Counseling Should Be About The Behavior, Not the Person
As a police officer for 18 years on the mean streets of Modesto, CA, my job was to get people to stop doing some things they were doing,...
