In this 8-hour training session, participants will discover the significant distinctions between “mentoring,” “coaching,” and “counseling,” and how each is used in a different way for a different purpose.
Participants will learn how to determine which method should be used given a set of particular circumstances. Participants are also taught the CMF Leadership “S.C.O.R.E. Performance Counseling Method©” which when employed in a performance counseling setting successfully guides both counselor and counselee to an appropriate, supportive conclusion, while still focusing on achieving the organizational mission/goals.
When training is provided throughout the organization, it provides the organization a consistent, uniform performance counseling model to follow.
S.C.O.R.E. Performance Counseling Method©
Supporting of the employee and also the organizational mission.
Clear discussion about the behavior expectations.
Organized method to counsel and modify behavior.
Redirecting the employee to achieve proper organizational behavior.
Effort/action by employee to redirect behavior.