Resolving performance issues is a high-stakes leadership challenge. One wrong step can shatter morale and fracture teams.
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October 8, 2023
#1 in Business Conflict Resolution & Mediation (Books)
#1 in Human Resources & Personnel Management
#2 in Business Leadership Training
S.C.O.R.E. Performance Counseling guides you through this minefield with a proven 9-step method to improve behaviors while protecting people and productivity.
Provide clear, objective feedback focused on facts not faults
Listen deeply to understand while upholding expectations
Collaboratively create an action plan to gain willing cooperation
Document consistently and transparently
Modify actions while preserving dignity