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Save the relationship,
change the behavior
Resolving performance issues is a high-stakes leadership challenge. One wrong step can shatter morale and fracture teams.
In Human Resources and
Personnel Management
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#1 in Business Conflict Resolution & Mediation (Books)
#1 in Human Resources & Personnel Management
#2 in Business Leadership Training
One of three behavior-based books by
Dr. Chris Fuzie
S.C.O.R.E. Performance Counseling guides you through this minefield with a proven 9-step method to improve behaviors while protecting people and productivity.
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Provide clear, objective feedback focused on facts not faults
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Listen deeply to understand while upholding expectations
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Collaboratively create an action plan to gain willing cooperation
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Document consistently and transparently
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Modify actions while preserving dignity
Regain trust and restore teamwork through constructive, caring performance counseling. This field-tested framework turns stumbles into success.
Backed by four decades of leadership training, Dr. Fuzie’s compassionate approach allows accountability without blame. With techniques to avoid communication pitfalls and entrenched mindsets, S.C.O.R.E. Performance Counseling equips you to fix problems without breaking spirits.
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