S.C.O.R.E. Certified Performance Counselor - ONLINE
Time & Location
About the Event
What you will learn:
In this 8-hour training seminar, participants will learn how to overcome the most frequent and common errors made by supervisors and managers while conducting performance-centered counseling. You will turn the usual failures into success by learning how to: - Focus on modifying behavior. - Create a supportive climate for the counseling. - Provide clear behavior expectations to achieve organizational goals. - Use an organized method to complete the performance counseling. - Create an effective behavior redirection action plan with input and effort from the follower as well as the leader. - Make the counseling about the behavior and not the person.
How it works:The training will show participants:
- The differences in relationship, leader role, follower role, and the primary driver of development.
- How Motivation, Satisfaction, and Performance are impacted.
- The specific differences between mentoring, coaching, and counseling.
- How to make a coaching plan.
- The different types of counseling.
- How to overcome Communication Apprehension when discussing performance with employees.
- How to separate the behavior from the person while being supportive of the person, yet changing the behavior.
- A step-by-step method for addressing performance.
- How to include their perceptions and interpretations.
- How to show the gap in performance and expectations in a non-confrontational way.
- How to use Participative Decision Making and involving the employee in changing the behavior.
- How to create a written plan to ensure proper follow-up and documentation for both employee and supervisor to assess performance improvement.
Participants who successfully complete the seminar training will receive a certificate of completion, valid for three years.
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