Sat, Jan 15 | CPC -ONLINE

S.C.O.R.E. Certified Performance Counselor - ONLINE

Avoid costly lawsuits because someone in HR didn't understand how to conduct performance counseling the right way... focusing on the performance and not the person.
S.C.O.R.E. Certified Performance Counselor  - ONLINE

Time & Location

Jan 15, 2022, 8:00 AM – 5:00 PM PST

About the Event

What you will learn: 

In this 8-hour training seminar, participants will learn how to overcome the most frequent and common errors made by supervisors and managers while conducting performance-centered counseling. You will turn the usual failures into success by learning how to:   -  Focus on modifying behavior.   -  Create a supportive climate for the counseling.   -  Provide clear behavior expectations to achieve organizational goals.   -  Use an organized method to complete the performance counseling.   -  Create an effective behavior redirection action plan       with input and effort from the follower as well as the leader.   -  Make the counseling about the behavior and not the person.

How it works:The training will show participants:

  • The differences in relationship, leader role, follower role, and the primary driver of development. 
  • How Motivation, Satisfaction, and Performance are impacted. 
  • The specific differences between mentoring, coaching, and counseling. 
  • How to make a coaching plan. 
  • The different types of counseling. 
  • How to overcome Communication Apprehension when discussing performance with employees. 
  • How to separate the behavior from the person while being supportive of the person, yet changing the behavior. 
  • A step-by-step method for addressing performance. 
  • How to include their perceptions and interpretations. 
  • How to show the gap in performance and expectations in a non-confrontational way. 
  • How to use Participative Decision Making and involving the employee in changing the behavior. 
  • How to create a written plan to ensure proper follow-up and documentation for both employee and supervisor to assess performance improvement.

Participants who successfully complete the seminar training will receive a certificate of completion, valid for three years.

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